UPDATE!!!

The new District 111 Web Help Desk has been finalized and is scheduled to go live on January 7, 2013.  Prior to that date, an email with directions on how to access and use the new help desk system will be sent to all staff.

Until that time, please continue to use your district e-mail to send requests to HelpDesk@bsd111.org and one of the Technology Department Help Desk Staff Members will assist you.  Help Desk requests are processed in the order in which they are received.  There are over 2,000 computers and 4,000 users within District 111and only 2 staff members to serve your request.  We ask that you please bear with us as we endeavor to address every request in a timely manner.

When making a Help Desk request, the following information is required:

• Your name
• School
• Room
• Asset tag number (the asset tag is the sticker that says "Property of Burbank School District #111")
• Location/description of hardware (i.e. "the 3rd computer from the left" or "printer")
• As detailed a description of the problem as possible. Include any error messages, what you were attempting to do when the error occurred, and what (if any) methods you have already tried. This will help us isolate the problem and address it faster.